Role Overview | Immigration Enforcement| Home Office Jobs

Immigration Enforcement Caseworker

We are currently recruiting for a number of posts all over the UK, please see the advert for a full breakdown of locations.

There are two core business areas within the Immigration Enforcement command:

National Returns Progression Command (NRPC) is responsible for:

Progressing individuals who have had their applications refused or rejected by the Home Office.
The removal or repatriation of foreign nationals who have no basis of stay in the UK.

Foreign National Offenders (FNO) Returns Commands is responsible for:

Considering the deportation of foreign nationals who have been convicted of a criminal offence in the UK.
Ensuring removal action is taken against those who have no basis of stay within the UK.

You will manage your caseload through the relevant processes, taking timely and accurate action and dealing with each person in accordance with our policies.

If you can demonstrate that you have the skills, we are looking for we will teach you what you will need to become an effective caseworker.

Your team might be considering:

The removal or voluntary return of an immigration offender.
A claim of trafficking
The transfer of an asylum claimant to a third country
Whether to pursue sanctions with respect to those living in the UK illegally
The progression of allocated cases through to conclusion, utilising knowledge to ensure full compliance with immigration policy and legislation.

Webinars

We are offering 1-hour online sessions that provide you with the chance to speak to members of the recruitment team and a representative from the Home Office to learn more about the role. These sessions will include discussions on:

Why become an EO Caseworker and what are some of the best aspects of the job?
How will the application process work?

“Welcome to Immigration Enforcement and thank you for your interest in applying for this position. The role of a caseworker is diverse and impactful, with opportunity to broaden your knowledge and skills, whilst making a difference. This is a challenging operational role, working within a dynamic and fast paced environment, whilst collaborating with internal and external stakeholders. You will need to be motivated and robust in your decision making, which is key to ensuring the credibility of the immigration system. I wish you every success in your application”

Gareth Hills

Director of Returns and Detention Operations Directorate

What are we looking for in an Immigration Enforcement Caseworker

We are looking for the following skills and qualities:

Able to think in an objective and analytical manner – you will be able to assess complex information from a variety of sources to draw conclusions.
You will be able to make confident, high-quality recommendations based on the available evidence and in line with guidance, rules and the law.
Good decision maker – confident to set out the evidence and explain your reasoning, whilst maintaining empathy and sensitivity.
Strong communication skills - effective written and verbal communication skills. An ability to produce persuasive written work, showing attention to detail and explaining things in plain language.
Team Player - can work productively as part of a team to achieve own and shared outcomes, motivating and encouraging individuals to deliver results.
Able to effectively organise and plan.
Able to demonstrate sound interpersonal and relationship-building skills and thrive working as part of a team and committed to continuous improvement.
Customer focused - enjoy dealing with members of the public and working collaboratively with other teams and external and internal stakeholders – dealing with people in a professional manner.
Flexibility to manage your own workload to meet deadlines and balance conflicting priorities – able to react and adapt to changing circumstances.
Confident with IT - able to learn how to use different software platforms/packages.

Some of the roles are line management roles. If posted to a line management role you may also be required to:

Lead staff to provide the best possible service to our customers and stakeholders
Support colleagues in the development of their knowledge and skills
Manage individuals in line with Home Office policies linked to Attendance, Conduct and Performance
Manage the workflow of an operational team

We offer the opportunity to make a real difference to people’s lives, and in order to achieve your best you will be supported, coached and mentored by an experienced team and given full training enabling you to make considered, timely and fair decisions made in line with Home Office policy, guidance and with reference to relevant country information and case law.

Training and Development

You will receive full training combining both classroom (online) and practical, on the job training. You will also be required to complete online mandatory training and requirements on our E-learning platform.

We offer an initial 2 day induction followed by a minimum 2 week classroom based course followed by a mentoring period with continuous progression assessments.

We have a continuous learning culture in IE, and you will be encouraged to undertake training activities in line with your skills and career aspirations.

Working Arrangements

Full time hours are 37 per week with the option to work flexibly in line with business needs.

Various working patterns are available, see below:

Working Pattern - These can be:

Informal and non-contractual

compressed hours managed via Flexitime

Formal and contractual

part-time working
compressed hours where your Non-Working Day is the same and fixed each week
part-year / term-time only working

Hybrid working is available for this role and is currently set at 40% in the office and 60% working from home. This may change in the future subject to business needs

Click Here to view the Immigration Enforcement Caseworker Application process

Immigration Officer

We are currently recruiting for a number of posts in the South-East and Central London, please refer to the advert for the full list of locations.

We are looking to recruit Immigration Officers to join our frontline Immigration Compliance and Enforcement (ICE) teams. This is an exciting opportunity to develop and embed a wide range of people and engagement skills, in a job where you can make a real difference.

As an Immigration Officer, you will work as part of a team of Officers, undertaking a range of interesting and varied activities linked to our aim of reducing harm and protecting the public from harm.

Meet the team

We’re hosting a number of online events where you can find out more about the role, recruitment process and training. The team will also be on hand to answer your questions.

Online events

“I am delighted that you are considering joining the Home Office and specifically, Immigration Enforcement, one of the largest law enforcement bodies in the United Kingdom. Immigration Enforcement work with partners, including National Policing and the National Crime Agency to regulate migration, in line with government policy, to tackle organised immigration crime, whilst supporting economic growth. Providing protection to the most vulnerable in society is also a key aspect of our work. As an Immigration Officer, you would be playing a key role in protecting the public and preventing abuse, tracking immigration offenders, and increasing compliance with immigration law. This is an exciting role where you can make a real difference. The role is physically demanding, challenging and fast paced, requiring quick, objective decision making in demanding situations. We are looking for candidates who can meet these challenges while maintaining the highest standards of integrity and professionalism. I wish you every success in your application.”

Eddy Montgomery

Director of Enforcement, Compliance and Crime in Immigration Enforcement, Home Office

What are we looking for in an Immigration Enforcement Officer

We are looking for the following skills and qualities:

Acting ethically and with integrity, always doing the right thing, being impartial and honest.
The ability to be flexible, adaptable, and creative in solving problems and dealing with changing situations.
Good decision maker – Able to make difficult decisions when they are needed. Gathering information from various sources, make a reasoned assessment and justifying their recommendation both verbally and in writing.
Leadership potential/ability – being a role model for others, maintaining standards, making well-judged decisions, being motivated and adaptable to change.
Team Player - Enjoys working as part of a team, with excellent interpersonal, communication and relationship building skills.
Able to effectively organise and plan.
Professional behaviours and personal integrity associated with a law enforcement organisation.
Customer focused - enjoy dealing with members of the public and working collaboratively with other teams and external and internal stakeholders – dealing with people in a professional manner.
Flexibility to manage your own workload to meet deadlines and balance conflicting priorities – able to react and adapt to changing circumstances.

This is an exciting opportunity to develop and embed a wide range of people and engagement skills, in a job where you can make a real difference.

We will give you full and comprehensive training which will enable you to carry out this worthwhile and varied role.

Training and Development

These roles can be demanding. If successful you will be required to complete and pass specialist training including Public & Personal Safety Training (PPST) which develops skills in personal safety, arrest, control and restraint techniques. This demands physical activity and physical contact with delegates on the course. You will be fit enough to undertake the job, and to pass the intense Level 3 Personal Safety Training, where you will learn to protect yourself and others.

The successful candidate will be required to undergo and pass a Face to Face health assessment, which will be based in Croydon and is usually repeated every three years (although this can sometimes be yearly for specific health reasons).

A formal offer cannot be made if you do not possess the required level of physical fitness to undertake and pass the training.

When starting in ICE, officers undergo initial training which lasts 7 weeks (5 weeks classroom-based training and 2 week of PPST / Arrest Training). You will be allocated to our training hub in Croydon. The training takes place Monday to Friday 0900 - 1700 and does not require shift working.

Working Arrangements

The Home Office has a flexible working policy and these roles are open to full time, part time and shift working (unless otherwise indicated) if arrangements meet the business rostering needs and a high level of flexibility.

Full time hours are 37 per week with the option to work flexibly in line with business needs.

Various working patterns are available, see below:

Working Pattern - These can be:

Formal and contractual

Part-time working
Full Time
Shift Working (dependant on location and business need, please refer to advert)

Click Here to view the Immigration Officer Application process